I’ve just been reading this article (sorry it’s been removed) on the CBC website about the joys of ringing call centres in Canada. Now considering they’re at least 3000 miles away, it seems that they have exactly the same issues as we do.
What is worrying is that despite being two separate countries, with different companies and an ocean apart the same problems happen! Don’t these companies realise that holding on the phone for yonks is the best way to upset your customers?
There is a story on the BBC today of a man who had an issue with BT. It took months for him to get nowhere, so he posted a video on YouTube, told BT and hey presto, the issue was sorted! Companies don’t like bad publicity.
Another trick is to write directly to the chief exec of the company and demand a personal reply (you wrote to them so why get a customer service assistant’s reply?). That normally works! So, Mr. Dunstone, I’m waiting!
Another trick is when the company offers a phone number that costs you for the privilege of being on hold, use the Say No to 0870 website to find a free number. Make them pay to have you on hold!