Well we thought that TalkTalk would be good to go to for our phone and broadband. After all the bad press they've had since they launched their broadband service, we thought everything would have calmed down and things would go easily.
Wrong!!!
After placing the order with them on 31/08/07, we were told we'd go live on 25/09/07 (today), and we'd get the welcome pack and broadband stuff soon. So I was a bit concerned when we'd not heard a peep from them by yesterday.
So I rang them up. After being on hold for yonks (thank goodness for SayNoTo0870.com), I got through only to be told that the switch hadn't happened as there was an error. That was helpful I thought! I asked what was happening now and the buck was passed to another department! After waiting on hold again for 10 minutes I put the phone down as I wanted my tea!
So I've cancelled our order.
It says a lot when a company can't send out a welcome pack, broadband info or even tell you that there is a problem with your order! Can't trust TalkTalk to sit on the lavatory the right way round!
Wrong!!!
After placing the order with them on 31/08/07, we were told we'd go live on 25/09/07 (today), and we'd get the welcome pack and broadband stuff soon. So I was a bit concerned when we'd not heard a peep from them by yesterday.
So I rang them up. After being on hold for yonks (thank goodness for SayNoTo0870.com), I got through only to be told that the switch hadn't happened as there was an error. That was helpful I thought! I asked what was happening now and the buck was passed to another department! After waiting on hold again for 10 minutes I put the phone down as I wanted my tea!
So I've cancelled our order.
It says a lot when a company can't send out a welcome pack, broadband info or even tell you that there is a problem with your order! Can't trust TalkTalk to sit on the lavatory the right way round!
The moral is – TalkTalk NO!!!!!